Job Summary
A company is looking for a Junior Technical Support Specialist.
Key Responsibilities
- Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed
- Monitoring product status and involving responsible teams in urgent or critical situations
- Collaborating closely with other departments to ensure timely and effective issue resolution
Required Qualifications
- At least 1 year of experience in client support
- Intermediate+ English level
- Fluent in Ukrainian or Russian
- Familiarity with back-office systems, especially within gaming companies
- Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly)
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