Telecom Systems Director

Job Summary

A company is looking for a Director of Telecom Systems.

Key Responsibilities

• Manage telecommunications and contact center technology infrastructure
• Support technical troubleshooting and issue remediation for telecom and contact center technologies
• Develop and maintain documentation for systems and manage third-party IT service provider relationships

Required Qualifications

• HS Diploma or GED required; Bachelor's degree preferred or equivalent work experience
• 7-10 years of technical support experience
• Experience with troubleshooting telecom and contact center solutions such as Webex Calling and Five9
• Strong technical and analytical aptitude
• Ability to work independently and is self-motivated