Tier 1 Support Agent

Job Summary

A company is looking for a Part Time Tier 1 Support Agent (Remote- US Based).

Key Responsibilities

• Receive and respond to customer inquiries via email, chat, and phone
• Classify inquiries based on severity and priority and escalate issues as needed
• Provide timely updates to customers and assist with backup coverage for Tier 2 support

Required Qualifications

• High School Diploma or equivalent
• 1-2 years of experience in a customer support or helpdesk role
• Ability to work independently and in small teams
• Self-motivated to gain proficiency with new technologies
• Experience troubleshooting software issues in a SaaS environment preferred