tNPS Case Specialist

Job Summary

A company is looking for a tNPS Case Specialist to join their Scheduling Department.

Key Responsibilities

• Proactively identify and address potential project risks and issues to improve customer experience
• Serve as the primary point of contact for all scheduling tNPS cases, facilitating updates and solutions
• Create and present reporting to management and stakeholders, highlighting successes and areas for improvement

Required Qualifications

• Extremely organized and detail-oriented
• Ability to collaborate and influence cross-functionally
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
• Experience with Salesforce.com is a plus
• Process compliance: Follows all documented processes and department policies