User Operations Support

Job Summary

A company is looking for a User Operations, Product Support professional.

Key Responsibilities

• Evaluate businesses against established criteria for ad product eligibility
• Resolve project claims for consumers and facilitate communication between businesses and customers
• Coordinate with stakeholders to ensure prompt resolution of cases and support the development of new advertiser products

Required Qualifications

• Bachelor's Degree (or equivalent degree)
• Tech fluency and comfort with online tools and platforms
• Ability to adapt messaging for various technical and non-technical audiences
• Experience using spreadsheets like Google Sheets or Excel to manage data
• Fluency in legal terminology and understanding of relevant laws and regulations