Virtual Customer Service Assistant

THE OPPORTUNITY
If youre looking for a part-time, flexible, and 100% remote opportunity – and youre excited to join a talented team of fitness professionals – this position could be a great fit for you!
We are currently hiring Virtual Customer Service Assistants. Responsibilities to include:

Management Customer Service Support
• Regular client interfacing (via phone)
• Email management (checking/organizing communication with clients)
• Calendar management (communication with management team during month for specific date-oriented tasks)
Operations Support
• Creating/executing/maintaining standard operating procedures, workflows, and processes
• Admin tasks associated with CRM software
KEY ATTRIBUTES
• Confident, decisive, and experienced communicator with strong written and verbal skills that can use tact and diplomacy when interfacing with different personalities and situations
• Professional and friendly demeanor
• Communication with management team to ensure all tasks are met
• Detail-oriented, but able to work efficiently with minimal errors
• Ability to work in a fast-paced virtual environment, manage priorities/deadlines accordingly
• Tech-savvy, eager, and quick to learn new technology
• Independently seek to identify and resolve problems in a timely manner with minimal direction and maturity, being a creative and proactive problem-solver
• Capable of performing duties with a high level of confidentiality and discretion while exhibiting integrity and trustworthiness with sensitive client information
• Cope well with ambiguity and changes in direction as solutions are developed
• Ambitious, engaging, and positive self-starter that is flexible, patient, and open-minded with a great attitude
QUALIFICATIONS
• Bachelor’s degree preferred
• Experience working remotely preferred
• Available to complete work, take video calls, etc. during business hours Monday – Friday
• At least 10 hours/week of availability
• Previous experience managing multiple clients, accounts, and projects preferred
• Mac (preferred) or PC Computer (including webcam) and the most recent version of MS Office installed (all programs; PowerPoint, Word, Excel, and Outlook)
• A fast and reliable internet connection
• Smartphone with email capabilities and the ability to download various apps
• Preference to candidates proficient in common online programs/software used by small business owners.
• **We are currently not accepting candidates who have full-time jobs or are enrolled in school full-time
ADDITIONAL INFORMATION
• Employee position
• Remote position

Flexible work from home options available.