Virtual Support Specialist

Job Summary

A company is looking for a Virtual Pharmaceutical Support Specialist - Tier 1.

Key Responsibilities

• Provide inbound customer support via phone, email, and system documentation
• Assist customers with placing orders and provide shipping updates
• Identify and escalate priority issues while maintaining accurate records

Required Qualifications

• High School degree or GED required
• 1+ years of previous telephone customer service experience
• Ability to work remotely with minimal supervision
• Efficient computer and data entry skills
• Drive for self-development and collaboration