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Voice Engineer - ITIL Certified

7/10/2025

No location specified

Job Summary

A company is looking for a Voice Engineer- SME.

Key Responsibilities
  • Provide expert guidance for system implementations, troubleshooting, and operational support
  • Mentor Voice Services team members and support the development of new contact center capabilities
  • Coordinate vendor interactions and perform daily system monitoring
Required Qualifications
  • Bachelor's Degree required
  • Proven experience with Genesys Engage, Genesys Cloud, NICE CXone, or similar contact center platforms
  • Intermediate Cisco routing and switching/data networking skills
  • Strong understanding of network and voice infrastructures including LAN, WAN, and VOIP best practices
  • ITIL v3 Foundations certification required

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