Workforce Analyst

Job Summary

A company is looking for a Workforce Analyst to provide forecast modeling, capacity planning, and staffing optimization analysis support.

Key Responsibilities

• Support business decisions by preparing accurate staffing forecasts and improving customer experience
• Create long-term staffing forecasts and provide analysis to enhance staffing levels and efficiency
• Interface with management to adapt to changing business needs and support organizational growth

Required Qualifications

• 3+ years of forecasting and operational planning experience in a call center environment
• 2+ years of experience in advanced trend analysis and data interpretation for business decisions
• Experience with forecasting in a predominantly contractor-based workforce
• Proficiency in data modeling and relational database structures for workforce management
• Excellent proficiency with Excel and Google Sheets