Workplace Service Desk Engineer

Job Summary

A company is looking for a Workplace Service Desk Engineer who will provide frontline incident support and fulfill technology-related service requests.

Key Responsibilities

• Provide L1 support by covering the phone queue and managing service requests via various channels
• Write knowledge articles and maintain customer satisfaction while adhering to ITIL concepts
• Support Citrix VDI and utilize Ivanti Neurons for workflow automation and incident resolution

Required Qualifications

• Must be local to Columbus, Ohio, with hybrid work requirements after on-site training
• Two years of enterprise IT support experience or relevant technology certifications/schooling
• Ability to troubleshoot device peripherals and Windows OS error logs
• Experience with PXE boot for imaging computers is a plus
• Basic understanding of AI Bot Prompting and independent research skills