Zendesk Administrator

Job Summary

A company is looking for a Zendesk Administrator - Contractor (Virtual, CAN).

Key Responsibilities

• Administer and manage the Zendesk environment and Microsoft Dynamics 365
• Coordinate the launch of new features and provide technical support for Zendesk CRM applications
• Develop training materials, assist with workflow design, and create reports and dashboards

Required Qualifications

• 5+ years of System or Application Administration experience
• 3+ years of experience with Zendesk development/integrations
• 3+ years of advanced knowledge of Zendesk SDK and API
• Associate or higher degree in a related field
• Experience in Microsoft Dynamics 365 is desired