Remote – ServiceNow Architect (CSM & FSO) 24-10492

Job Title: ServiceNow Architect (CSM & FSO)
Type: Contract
Location: Remote
Key Responsibilities:
Architectural Design: Lead the architectural design and implementation of ServiceNow solutions focused on CSM and FSO. Ensure alignment with best practices and business requirements.
Stakeholder Collaboration: Work closely with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications.
Customization & Configuration: Oversee the customization and configuration of the ServiceNow platform to optimize customer service workflows and field service operations.
Integration: Design and implement integrations with other systems, ensuring seamless data flow and process automation.

Qualifications:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.
Experience: 5+ years of experience in ServiceNow implementation and administration, with a focus on CSM and FSO modules.
Certifications: ServiceNow Certified System Administrator, Certified Implementation Specialist (CSM and FSO), and other relevant ServiceNow certifications.
Technical Skills: Proficient in ServiceNow scripting (JavaScript, Glide), ITIL processes, and web services (REST/SOAP). Familiarity with ServiceNow’s architecture and modules is essential.