Remote Tier 1 Service Desk Engineer

Job Summary

A company is looking for a Tier 1 Service Desk Engineer (Remote).

Key Responsibilities

• Provide end-user technical support to clients via phone and email
• Troubleshoot a variety of technical issues and perform basic system administration functions
• Respond to customer issues and maintain strong customer service skills

Required Qualifications

• Experience in providing technical support
• Familiarity with troubleshooting techniques
• Experience with cloud-based technology such as Office 365 is a plus
• Ability to work independently and manage multiple projects
• Must be located in specified states for remote work