Representative Customer Service La Linea Level 7-1 (English & Spanish Only)

About the position

Responsibilities
• Receives, researches, and resolves inquiries, complaints, and requests from customers involving rates, policies, practices, procedures, and products and services.
• Researches, analyzes, and makes changes to customer account information to ensure timely and accurate billing and collections.
• Corrects errors on customer accounts, billing data, or metering data as necessary.
• Establishes new accounts and markets and administers services and programs.
• Prepares various entries, reports, and statistics as required.
• Applies credit policies in accordance with Customer Services’ policies and procedures.
• Researches and responds to customer inquiries regarding payments, account balances, and usage patterns.
• Initiates and completes appropriate and timely field orders and investigations as requested by customers.
• Processes, directs, and dispatches field personnel to complete filed orders and requests.
• Handles customer outage contacts and enters trouble orders as needed.
• Performs cashiering duties, including accepting payments and preparing bank deposits.
• Conducts daily operations of business offices in the absence of a supervisor, following established policies and procedures.
• Informs customers of water ordering and delivery procedures and terminology.
• Maintains and files customer information and records accurately.
• Coordinates work with internal departments to accomplish tasks.
• Assists other representatives and performs other duties as assigned.

Requirements
• Fluency in both English and Spanish is required.
• Experience as a Customer Services Representative, Customer Services Representative Trainee, Administrative Clerk, or General Clerk, or equivalent experience is necessary.
• Ability to tactfully converse with customers and employees.
• Strong listening, analytical, and interpersonal skills are essential.
• Ability to read and interpret customer account information and adhere to policies and procedures.

Nice-to-haves
• Experience in a hybrid work environment is preferred.

Benefits
• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Medical, vision, dental, and life insurance available from the first day
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs including access to a recreation and fitness facility
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking