Retention Sales Representative

Job Summary

A company is looking for a Retention Sales Representative I - Residential.

Key Responsibilities

• Proactively handle disconnection requests and address customer concerns to retain customers
• Upsell or cross-sell services during save calls to increase customer lifetime value
• Accurately enter and update work orders and customer account information

Required Qualifications

• Three to six months of related experience and/or training preferred
• Associate's degree or higher is preferred
• Previous outbound or inbound telemarketing experience in a call center is preferred
• Outgoing individuals who can direct conversations and close sales are sought
• A proactive approach to encourage customer commitments is essential