Job Summary
A company is looking for a RingCentral Reporting Specialist to enhance call center operations through data analysis and reporting.
Key Responsibilities
- Develop and deliver executive-level performance reports using RingCentral data
- Identify operational inefficiencies and provide visibility into call activity and service center performance
- Extract, manipulate, and analyze data to uncover trends and insights while collaborating with stakeholders
Required Qualifications
- 2-3 years of hands-on RingCentral experience
- Strong understanding of RingCentral reporting tools and data structures
- Proficiency in business analytics, especially performance reporting
- Intermediate-level skills in Microsoft Excel (pivot tables, formulas, charts)
- Experience in identifying operational gaps and proposing data-driven solutions
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