Business Analyst

About the Role

We're looking for a detail-oriented Business Analyst to help enhance our Business Voice (BV) Portal—a central platform for customers, partners, and internal teams to manage telephony services, billing data, and account insights. You'll gather requirements, support Agile delivery, and improve user experience across the platform.

Ideal candidates will bring experience with customer portals, billing systems, and telecom service models, along with a strong grasp of Agile methodologies.

Key Responsibilities

• Collaborate with the Product Owner to manage and prioritize the product backlog.
• Write clear epics and user stories; participate in Agile ceremonies.
• Gather and document requirements to improve portal functionality and UX.
• Coordinate with stakeholders and UI/UX teams to align business needs with development.
• Define workflows for service configuration, account management, and provisioning visibility.
• Ensure billing data (invoices, payments, usage) is accurate and user-friendly; support ERP/tax/payment system integrations.
• Assist with UAT, validate data flows and user journeys, and help resolve post-release issues.

What You'll Bring

• Strong analytical and problem-solving skills

• High attention to detail and ability to manage multiple workstreams

• Collaborative mindset with a passion for improving user experience
  

Required:

• 3+ years as a Business or Product Analyst, preferably in telecom, SaaS, or portal-based environments

• Experience with customer or self-service portals

• Solid understanding of billing systems and service configurations

• Familiarity with Agile practices and tools (e.g., Jira, Confluence)

• Strong communication and documentation skills
  
  

Preferred:

• Experience with telecom provisioning and entitlements
• Knowledge of NetSuite, Salesforce, or related platforms
• Basic understanding of APIs, integrations, and system workflows
  

Are you ready to directly impact the company and be rewarded for your performance?  Are you ready to take on a new challenge?

Sangoma (TSX: STC; Nasdaq: SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house and available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma’s integrated approach provides managed connectivity, network, and security services. 

A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers. Sangoma has been recognized for nine years running in the Gartner UCaaS Magic Quadrant.