Scheduling Services Specialist

Job Summary

A company is looking for a Scheduling Services Specialist I who will manage patient scheduling and registration tasks.

Key Responsibilities

• Complete appointment scheduling, cancellations, and confirmations based on patient preferences and physician guidelines
• Collect and maintain accurate patient registration, demographic, and insurance information
• Process multi-channel messages related to patient and physician requests and assist with training new hires

Required Qualifications

• High School Diploma or Equivalent (GED) required
• Minimum of 1 year of related work experience required
• Knowledge of medical terminology preferred
• Proficient in computer usage, including navigating multiple programs and monitors
• Ability to achieve and maintain quality and service goals related to contact center metrics