Seasonal Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent I.

Key Responsibilities

• Resolve customer inquiries and concerns while adhering to client and company policies
• Provide customer support through inbound and outbound calls, as well as email
• Maintain productivity and meet expectations for quality assurance metrics

Required Qualifications

• High school diploma or GED; one year of related experience or training preferred
• Must be 18 years of age or older
• Ability to train from the facility
• Flexibility to work variable hours, including evenings and overtime
• Experience with database updates and adherence to security protocols