Seasonal Customer Support Associate

Job Summary

A company is looking for a Customer Support Seasonal Teammate to assist during the holiday rush.

Key Responsibilities

• Provide outstanding customer service by answering inquiries and resolving issues via email
• Ensure orders meet the company's Happiness Guarantee and Lifetime Warranty
• Collaborate with the year-round support team to enhance customer experience

Required Qualifications

• 1-2 years of retail or customer service experience, particularly with returns and refunds
• Experience using help desk platforms such as Help Scout, Zendesk, or Intercom
• Basic technical proficiency, including familiarity with internet concepts and photo editing software
• Ability to multitask and manage time effectively in a fast-paced environment
• Strong emotional intelligence and a collaborative spirit