Senior Author Operations Specialist

Job Summary

A company is looking for a Senior Author Operations & Services Specialist.

Key Responsibilities

• Act as a Subject Matter Expert for Author Operations, improving processes and supporting the first level support team
• Monitor and report on the performance of the outsource team, ensuring documentation and processes are current
• Manage escalated cases from the support team, providing guidance and coaching to resolve issues effectively

Required Qualifications

• Relevant qualification (degree or equivalent) and/or production editor experience
• Experience with publishing production processes and understanding of the author experience
• Knowledge of MS Office programs, particularly Word and Excel
• Ability to manage multiple priorities and work in a fast-paced environment
• Experience in developing and maintaining collaborative working relationships