Senior Business Intelligence Analyst

Job Summary

A company is looking for a Sr. CC Business Intelligence Analyst.

Key Responsibilities

• Provide sophisticated analytics to support business challenges and perform statistical analysis
• Translate unstructured data into actionable project objectives and conduct qualitative and quantitative research
• Generate regular reports and dashboards while performing operational analysis to identify trends and improve processes

Required Qualifications

• Bachelor's Degree in Analytics, Computer Science, or related field
• 5-7 years of experience in data mining, analysis, and modeling with large data sets
• 3-5 years of experience in data analytics and customer experience
• 1-2 years of experience with Contact Center practices, systems, and tools
• Advanced capability with Office applications (e.g., Excel, PowerPoint, Access)