Senior Customer Marketing Manager

Job Summary

A company is looking for a Senior Customer Marketing Manager.

Key Responsibilities

• Identify and cultivate strong relationships with enterprise customers to develop advocates and champions
• Create customer success stories, case studies, testimonials, and video spotlights highlighting enterprise impact and ROI
• Design and execute customer marketing campaigns that drive adoption, retention, cross-sell, and upsell within enterprise accounts

Required Qualifications

• 3+ years of experience in customer marketing, B2B marketing, or customer advocacy, ideally with enterprise customers
• Experience partnering with Sales, Customer Success, and Product teams to drive adoption, retention, and growth
• Familiarity with customer advocacy platforms and marketing automation tools (e.g., Marketo, Salesforce)
• Strategic thinker with strong project management skills