Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Act as a liaison between the company and customers, ensuring support and escalation processes are followed
• Provide status updates on customer activities and manage escalation, mitigation, and resolution
• Organize and drive quarterly business reviews with customers and internal teams

Required Qualifications

• 3 years of customer support experience and at least 7 years in the software industry
• 8 years of experience in telecoms, CSPs, and/or TEMs
• At least 3 years of customer management experience with large fortune 500 companies
• Business experience including contract exposure and business process optimization
• Bachelor's or Master's degree in Engineering or a related field