Senior IT Service Manager

Job Summary

A company is looking for a Senior Manager, ITSM.

Key Responsibilities

• Develop, execute, and improve action plans in Information Systems while providing guidance to others
• Manage customer relationships and expectations through effective communication and project management
• Lead process design changes and implement business solutions by collaborating with stakeholders and identifying improvement opportunities

Required Qualifications

• 5-10 years of experience in the information technology services field
• Experience managing large-scale projects and day-to-day operational requests
• Strong project management skills with the ability to manage multiple tasks
• Proven relationship-building skills with stakeholders
• Technical understanding of business processes and systems