Senior Product Manager

Job Summary

A company is looking for a Senior Product Manager, Customer Support Experience.

Key Responsibilities

• Own and drive the roadmap for the Help Center and Communications Platform
• Develop and personalize the Help Center for all customers across various surfaces
• Lead customer communications replatforming and improve the customer support experience

Required Qualifications

• Experience as a senior product manager with a focus on customer-facing experiences
• Proven track record of shipping effective features through data-driven decision-making
• Experience in developing and launching products with cross-functional constraints
• Entrepreneurial mindset with the ability to create a compelling product vision
• Strong ownership of existing products, focusing on improvement and iteration