Senior Quality Business Analyst

Job Summary

A company is looking for a Senior Customer Experience Quality / Business Analyst - Provider Enrollment.

Key Responsibilities

• Evaluate customer interactions to ensure adherence to quality standards and compliance requirements
• Utilize procedural and technology automation to enhance quality assurance support
• Facilitate knowledge sharing and provide insights for process and policy enhancements based on data analysis

Required Qualifications

• Minimum of 5+ years in quality assurance and analysis within the Healthcare industry
• At least 3 years of experience in Provider Enrollment and/or Credentialing
• Bachelor's degree or equivalent combination of education and experience
• Knowledge of two or more MMIS business areas and experience partnering with operations staff
• Experience with Microsoft Office suite and Salesforce software in contact center operations