Senior Solution Engineer

Job Summary

A company is looking for a Senior Solution Engineer Contact Center.

Key Responsibilities

• Design, develop, and implement custom solutions within the NICE and Salesforce ecosystems, leveraging AI
• Build and enhance Salesforce Service Cloud components for integration with contact center platforms
• Collaborate with stakeholders to translate business requirements into technical solutions and maintain documentation

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
• 5+ years of experience in solution engineering or development focusing on NICE and Salesforce platforms
• Strong knowledge of Salesforce development including Apex, Lightning Components, and APIs
• Experience with ServiceNow integration capabilities and proficiency in REST/SOAP APIs
• Understanding of cloud computing platforms and familiarity with Salesforce Einstein AI capabilities