Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Take ownership of customer issues, triaging, investigating, and resolving complex requests
• Provide timely communication to customers and escalate issues to the Engineering team as needed
• Document investigations, manage customer cases, and create Knowledge Base content

Required Qualifications

• Minimum of a bachelor's degree in a STEM field or equivalent work experience
• 5+ years of experience in a highly technical support role for enterprise customers
• 3+ years of experience with Docker and Kubernetes
• Familiarity with CI/CD concepts, Linux, GitHub, Helm Charts, and Terraform
• Startup experience preferred