Service Center Representative

Job Summary

A company is looking for a Service Center Representative to provide high-quality customer support.

Key Responsibilities

• Deliver comprehensive support to customers with complex issues
• Manage inbound support calls and emails, maintaining accountability for customer experience
• Document issues and collaborate with internal departments for resolution

Required Qualifications

• High school diploma or GED required; college courses preferred
• One year of customer service experience or equivalent combination of education and experience required
• Inbound call center experience preferred
• Proven ability to troubleshoot and support customers using software applications
• Ability to work an 11-8 pm shift one day a week after training