Service Coordination Representative

Job Summary

A company is looking for a Service Coordination Representative to serve as the first point of contact for clients and manage service requests.

Key Responsibilities

• Intake client service requests and accurately log ticket details
• Coordinate communication between clients and technicians, ensuring timely responses
• Troubleshoot common technical issues and assist with basic software installations

Required Qualifications

• High School diploma or equivalent (Degree preferred)
• 1-2 years of experience in a customer service, intake, or dispatcher role
• MSP or IT service desk experience preferred
• Required Certifications: VMware Certified Associate (VCA) and CompTIA A+
• Basic understanding of IT services and troubleshooting concepts