Service Delivery Specialist

Job Summary

A company is looking for a Service Delivery Fulfillment Specialist I.

Key Responsibilities

• Familiarizes with Fulfillment Support concepts and performs basic implementation duties
• Installs, maintains, troubleshoots equipment and systems, and handles client inquiries
• Documents and reports on status and progress while liaising with internal teams

Required Qualifications, Training, and Education

• Proficient in Microsoft Office, including Outlook, Excel, and Word
• Knowledge of port processes, telephony, CLEC, and I-LEC procedures
• Demonstrates high levels of accuracy in processing information
• Develops checklists to ensure error-free information dissemination
• Understands the impact and cost of errors and omissions