Service Desk Agent

Job Summary

A company is looking for a Service Desk Agent I.

Key Responsibilities

• Provide 100% phone support (inbound and outbound) and first level assistance via phone and email
• Resolve and/or escalate incidents and service requests while ensuring professional and timely handling
• Document and update tickets based on user interactions and communicate technical information in non-technical language

Required Qualifications

• High School Diploma/GED required; Associate degree preferred
• Minimum of 1 year of customer service experience
• Minimum of 2 years technical writing experience
• Experience using Service Desk ticketing software
• Basic understanding of networking