Service Desk Agent

Job Summary

A company is looking for a Service Desk Agent to manage customer service requests and incidents.

Key Responsibilities

• Manage the full lifecycle of incidents and service requests from internal and external customers
• Answer inbound customer service calls and emails while maintaining high communication quality
• Coordinate incident investigation and resolution by escalating to appropriate support teams

Required Qualifications

• University Degree or Technical/Vocational Certification in Computing, Electronics, or related IT field
• Ability to work a shift schedule
• Willingness to commit and grow within the company
• Fulfilled military service (if relevant)
• Basic knowledge of Microsoft Office applications