Service Desk Analyst

Job Summary

A company is looking for a Service Desk Level 1 Analyst who is passionate about tech support and helping others.

Key Responsibilities

• Respond to incoming requests for technical support via phone, email, and chat
• Log service desk interactions and escalate issues to the appropriate teams
• Provide first-level support for various technical issues and ensure timely resolution

Required Qualifications

• 1-2 years of experience in a technical support role, preferably in a service desk environment
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
• Knowledge of ITIL or similar service management frameworks is a plus
• Ability to work independently and collaboratively within a team
• Willingness to continuously improve technical skills through training and self-directed learning