Service Desk Technician

Job Summary

A company is looking for a Part Time Service Desk Tech I.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
• Provides timely resolution of problems or escalates issues on behalf of the customer
• Supports and maintains effective relationships with users while documenting standard operating procedures

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years related experience
• Working knowledge of Windows operating systems and networks is required
• Experience with multi-platform Windows O/S required
• Experience using ITSM Ticketing tools preferred