Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician who will provide end-user support and ensure compliance with corporate IT standards.

Key Responsibilities

• Promptly triage, troubleshoot, and resolve user requests and alerts from IT infrastructure systems
• Document ticket activities, troubleshooting steps, and resolutions while building relationships with the user community
• Configure and support various devices and participate in the on-call rotation for after-hours support

Required Qualifications

• University/College diploma or equivalent in Information Technology or a related discipline
• 1-3 years of experience supporting end users, preferably in a Google Workspace environment
• Experience configuring and troubleshooting Windows, Apple, Android, and iOS devices
• Familiarity with ticketing systems and cloud-based communication tools
• Basic knowledge of network troubleshooting and cloud infrastructure environments