Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (3rd shift).

Key Responsibilities

• Act as the first point of IT support for customers
• Answer incoming calls, emails, and web-submissions in a customer-friendly manner
• Resolve end-user incidents and requests efficiently

Required Qualifications, Training, and Education

• Strong technical aptitude with Level 1 experience in supporting Windows OS, O365, AV tools, mobile devices, and other infrastructure requirements
• One year of experience in a technical position, preferably in Service Desk or customer support
• Demonstrated success in customer service positions, including answering support calls and emails
• Ability to explain technical issues in an understandable manner for clients
• Willingness to work on-call and occasionally during weekends/holidays as needed