Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (Tier 1) to provide technical support remotely.

Key Responsibilities

• Provide support via phone, e-mail, and chat to corporate clients
• Troubleshoot and assist users with Microsoft Operating Systems and Office Products
• Handle 50-60 technical issues per day efficiently

Required Qualifications

• Trade School Certificate or Associate Degree in a related field
• 1 year of experience in a call center or service desk environment
• Knowledge of Windows 7, Windows 10, and Office 365
• Experience with service desk ticketing systems like ServiceNow
• Familiarity with remote access tools and troubleshooting connectivity issues