Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician responsible for first-line client support regarding installation, configuration, operation, and management of services.

Key Responsibilities

• Manage incidents and requests, ensuring client satisfaction
• Escalate service requests as necessary and document resolutions
• Contribute to knowledge bases and recommend customer support best practices

Required Qualifications

• High school diploma or GED
• At least 1 year of IT support experience in a professional services environment
• Thorough knowledge and troubleshooting of PC hardware and peripherals
• Ability to handle confidential information responsibly
• Willingness to quickly learn new skills