Staff Network Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The ServiceNow Cloud Network Services (CNS) team is seeking a highly skilled Staff Network Development Engineer with extensive experience in network enablement, automation, and scripting.

The ideal candidate will possess advanced network engineering expertise in both on-premise and hyperscaler cloud operations. They should be adept at developing tools, scripts, and applications, serving as the bridge between code and networks to enhance automation and improve network deployments. You will collaborate with a dedicated team of network engineers to expand our datacenter and cloud production network globally. This role is pivotal in fulfilling our customers' commitments and advancing our objectives of automation and standardization across all builds.

About the Team:

The CNS Systems Delivery team is a dynamic and innovative group of professionals dedicated to transforming network operations through cutting-edge technology and automation. We work collaboratively to design, implement, and maintain robust network solutions that support ServiceNow's global infrastructure. Our team values creativity, continuous learning, and a commitment to excellence. We strive to create an inclusive and supportive environment where every member can contribute their unique skills and perspectives to achieve our collective goals.

What you get to do in this role:

Network Engineering:

• Actively participate in the cloud networking team, handling all proactive aspects of network deployment and orchestration.
• Drive the delivery of business-critical public cloud infrastructure worldwide.
• Ensure network capacity meets established business and technical requirements.
• Operate and troubleshoot systems to quickly identify and resolve issues.
• Manage network augmentation as the organization grows.
• Take a leadership role in root cause analysis and resolution of network issues.
• Participate in a rotating “on call” schedule with other team members.

Orchestration and Automation:

• Design and code new automations and on-platform optimizations
• Develop and maintain network automation pipelines using tools like Ansible, Go, Python, Bash, Terraform, etc.
• Collaborate with platform teams to build, update, and enhance flow designer orchestration to maintain a unified platform for all network deployments globally.

Systems and Platform Development:

• Provide feedback and partnership to infrastructure architects on design improvements and contribute to the design process for new initiatives.

To be successful in this role:

• 10+ years of experience in network engineering, focusing on internet and datacenter operations, and 4+ years of experience in network automation.
• Strong communication skills and empathy for customers.
• Ability to quickly learn new technologies in a fast-paced environment.
• Solid understanding and hands-on experience with key network technologies, including 802.1q, HSRP/VRRP, OSPF, ISIS, MCLAG, BGP, BFD, NAT, ACLs, IPSEC, SNMP, TCP/IP routing, switching, load balancing, and security.
• Proficiency with Juniper's Junos, Cisco IOS, Cumulus (Linux), and Rest API.
• Experience with network automation languages and tools such as Ansible, Netmiko, Python, Go, and Terraform.
• Understanding of CI/CD, Git, and Infrastructure as code principles.
• Familiarity with monitoring tools like Grafana, Prometheus, Kentik, and Thousand Eyes.
• Industry certifications such as CCNP, CCIE, JNCIP, JNCIA are a plus.

Desired Skills:

• Comfortable working in agile and fast-paced environments.
• Excellent verbal, written and presentation skills.
• Strong problem-solving and analytical abilities.
• Advanced knowledge of scripting and coding in Java, Python, and Go.
• Developer-level experience with the ServiceNow Platform.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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