ServiceNow Systems Analyst

Job Summary

A company is looking for a ServiceNow Systems Analyst to evaluate and enhance the ServiceNow platform while supporting business needs and technology solutions.

Key Responsibilities

• Gather and analyze business requirements for new requests and enhancements
• Collaborate with stakeholders to design and document system improvements
• Develop implementation plans and support change management efforts

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field
• 3-5 years of experience in systems analysis, business analysis, or IT project coordination
• Hands-on experience with ServiceNow or similar ITSM platforms
• Solid understanding of ITIL best practices
• Relevant certifications such as ITIL Foundation or ServiceNow Certified System Administrator are a plus