Social Community Moderator

Job Summary

A company is looking for a Social Community Moderator.

Key Responsibilities

• Engage with users across social platforms and respond to comments and messages
• Assist users with inquiries related to couponing and troubleshoot technical issues
• Communicate user trends and feedback to internal teams to enhance community experience

Required Qualifications

• 1+ years of experience in community management or customer support
• Experience using customer support tools like Freshdesk or Zendesk
• Passion for deals and smart shopping
• Knowledge of social media best practices for platforms such as Facebook and Instagram
• Detail-oriented and able to manage multiple tasks in a fast-paced environment