Demand Performance Manager

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have an opportunity for a Demand Performance Manager to join our Water Resources team working in either Exeter or Bristol. As Demand Performance Manager you will support the overall delivery of demand reduction targets through review of success of benefits and in year optimisation of strategies covering the South West Water, Bristol Water, Bournemouth Water and Isles of Scilly regions.

About the role:

The Demand Team is responsible for the creation and continual review of the strategy for delivering the demand reductions set out in the Environment Act (including leakage, and Household and None Household per capita consumption), setting targets that are approved by the Executive and signed off as deliverable by SWWBB delivery teams.  The team provides technical leadership, strategy and monitoring for demand for the short, medium and long term (in year, in AMP to 50 years) and play a critical internal educative role around demand planning and delivery. In addition to providing day to day monitoring, reporting and forecasting of in-AMP Demand Activities you will be responsible for identifying, assessing and recommending adaptions to achieve overall demand targets.

• You will lead on the day to day monitoring, analysis and forecasting of in AMP demand activities
• Working with the MDS team you will implement robust monitoring systems to track benefits of initiatives delivered, and track changes in demand against expectations.  
• You will be responsible for ensuring monitoring systems comply with industry standards and regulatory requirements.
• You will identify, assess and make recommendations for adaptations to current activities and plans to achieve overall demand targets, engaging internal and external stakeholders in order to gain approval and enact implementation.
• Compile evidence and review performance of each initiative to inform future investment options for demand related interventions.
• You will review water consumption trends and demand trends, and prepare and present reports on the drivers for these and the impact of the remand reduction initiatives delivered.
• Present findings to stakeholders, including management, regulatory agencies, and community groups, through written reports, presentations, and visualizations.
• You are responsible for maintaining accurate documentation of monitoring activities, data collection procedures, and analysis methodologies.
• You will conduct regular audits and checks to verify the consistency and completeness of data collected.
• You are expected to collaborate with internal stakeholders, such as water utility staff, engineers, and planners, to understand data needs and priorities.
• You will ensure compliance with regulatory requirements and reporting obligations, including submission of required reports and documentation to regulatory agencies.
• You will provide oversight and guidance to staff involved in data collection, analysis, and reporting activities.
• You will play an active role in the Smart Metering delivery team, working with others from across SWWBB to achieve programme outcomes.
• You will play an active role in the SDBI delivery team, representative the overall picture on the demand reduction benefits and impact of demand.
• You will participate in research initiatives, professional development activities, and knowledge-sharing forums to contribute to the advancement of water resource management practices and methodologies.
• You will develop budgets and costs plans for specific initiatives in the Demand Strategy, ensuring cost-effective allocation of resources and alignment with SWWBB priorities and financial objectives.

• Scientific/ Environmental/ Engineering related Degree
• Experience in water resources management, hydrology, or a related field
• Experience in water demand monitoring, analysis, and reporting
• Experience in project management and delivering through others
• Familiarity with water resource management practices, regulations, and policies governing water monitoring and reporting
• Strong understanding of hydrological principles and concepts related to water demand, consumption, and forecasting
• Ability to work effectively in cross-functional teams, collaborating with internal and external stakeholders to achieve common goals.
• Able to communicate internally and with external stakeholders
• Ability to coordinate and oversee multiple projects simultaneously, ensuring adherence to project timelines and budget constraints

To be successful in role you will have a deep understanding of Water Resources, and demand in particular, you will be diligent, ensuring data integrity and reliability throughout. You will have strong stakeholder management skills, with the ability to build positive working relationships, facilitate collaboration, and align efforts towards common goals.

Closing Date: 26th May 2025

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