Care Navigator

About Us

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered.  We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.

We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact.

About The Role

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our Care Navigation arm. As a Care Navigator specializing in community resources, you will play a vital role in ensuring that patients receive comprehensive care by connecting them with relevant community services and by assisting patients in closing care gaps. The Care Navigator plays a crucial role in providing a positive, welcoming experience for patients. The ideal candidate will have a strong customer-service orientation, be passionate about patient care, and never hesitate to go the extra mile to ensure a positive member experience.

This is a full-time, remote position.

• Provide direct individual care navigation services to an assigned caseload of patients to support them in navigating through the complex healthcare system 
• Conduct thorough assessments of patients to identify social, economic, and environmental factors that may impact their health and well-being
• Serve as an advocate for patients in accessing community resources, ensuring they receive the necessary support to overcome barriers to care
• Research, identify, and maintain an up-to-date database of community resources, including support groups, financial assistance programs, housing services, and other relevant resources
• Educate patients on available community resources and services, explaining how they can access and benefit from these resources to improve their overall quality of life
• Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule necessary appointments and be active in their health care
• Facilitate communication between healthcare providers and community organizations to ensure seamless referrals and transitions of care for patients.
• Demonstrate cultural competence and sensitivity when working with patients from diverse backgrounds, respecting individual beliefs, values, and preferences
• Maintain accurate and detailed records of patient interactions, resource recommendations, and outcomes in accordance with healthcare protocols and privacy regulations
• As necessary, you will escalate questions and concerns to other teams for additional support
• Other duties and/or projects as assigned including outbound calling to schedule patients

• Flexibility, humility, and a sense of humor are your key personality traits
• You are a strong and personable communicator
• You excel at last minute problem solving and out of the box thinking
• You are highly organized and love to follow a process
• You have experience working in an on-demand service or healthcare environment
• You thrive in a fast paced, high pressure environment

• Fluency in Spanish is preferred but not required
• At least 3+ years of care navigation, social work, or community outreach within a healthcare setting
• Start-up experience a plus
• Excellent written and verbal communication skills
• Proven skill managing multiple channels of communication including phone, email, chat, etc. 

The hourly range for this full-time position is $25/hr to $30/hr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed reflect the base salary only, and do not include equity or benefits.

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.

If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.