Subscription Operations Specialist

Job Summary

A company is looking for a Subscription Operations Specialist.

Key Responsibilities

• Serve as a liaison for customer renewals, downgrades, and cancellations
• Process subscription changes and become a subject matter expert on billing systems
• Identify process improvements and explore automation opportunities to streamline operations

Required Qualifications

• 1-3 years of experience in Collections, Billing, or Customer Support
• Strong negotiation skills for managing contract renewals
• Analytical and organizational skills
• Ability to adapt and multitask in a dynamic environment
• Positive attitude and passion for supporting non-profit organizations