Support Engineer

Job Summary

A company is looking for a Support Engineer to provide exceptional user support and feedback management.

Key Responsibilities

• Respond to user issues across various feedback channels including Discord, GitHub, Slack, and email
• File and sync user issues in the internal tracking system and update troubleshooting documentation
• Reproduce bugs, create test cases, and summarize top user issues for team meetings

Required Qualifications

• Excellent debugging and troubleshooting skills
• Basic knowledge of AI-driven development, shells, and terminals
• 1+ years of coding experience (preferred)
• Prior experience in developer tools and as a support engineer (preferred)
• Strong work ethic and organizational skills