Support Engineer I

Job Summary

A company is looking for a Support Engineer I who can support a remote-first, flexible shift schedule.

Key Responsibilities

• Provide hardware and firmware deployment support for appliances and assist with configuration of network infrastructure
• Engage in troubleshooting activities and assist with the initial stages of ticket handling
• Act as the single point of contact for customer questions and concerns while utilizing a ticketing system for communication

Required Qualifications

• Two years of experience in B2B Technical Support
• In-depth knowledge of the OSI Model
• Understanding of network infrastructure routing and switching concepts
• Ability to work cooperatively with others within the organization
• Reliable attendance and ability to work in fast-paced environments