Sales Support Specialist

Job Title: Sales Support

Location: London

Job Type: Full-Time

Job Summary:

Are you a highly organised, proactive professional who thrives in a fast-paced environment? We’re looking for a Sales Support Specialist to become a key part of our sales, accounts, and services team.

In this pivotal role, you’ll work closely with multiple departments and directly support both internal stakeholders and our valued clients. Your focus will be on ensuring a smooth, efficient sales process and helping to deliver a consistently high standard of customer service.

This is an exciting opportunity for someone who enjoys working behind the scenes to make a real impact — ensuring operations run seamlessly, communication flows clearly, and client satisfaction remains at the heart of everything we do.

What You’ll Be Doing Day to Day

As a Sales Support Specialist, your role will be varied and dynamic, supporting account management and ensuring smooth operational delivery across the business. Here’s what a typical day might involve:

Account Management Support

• Preparing basic quotes for everyday client purchases and contract renewals
• Managing the handover of orders to the purchasing team
• Responding to non-technical client queries in a timely and professional manner
• Processing invoice changes and supporting user account management
• Responsible for the procurement and management of Microsoft licences, including reserved instances, Azure, and Office 365. This includes overseeing client licensing renewals to ensure continuity and compliance.

Administrative Tasks

• Keeping client records and quotation details up to date and accurate
• Ensuring all relevant documentation is passed to the accounts team for processing
• Assisting with user account setups and updates
• Supporting month-end administration, reporting, and general processes
• Assisting with procurement activities and providing cover for colleagues when needed
• Managing and responding to enquiries in the admin inbox

Finance

• Manage the end-to-end credit control process
• Report on debtor status weekly
• Issue statements to clients
• Follow up on outstanding payments via email and phone
• Proactively reduce debtor days by promoting Direct Debit sign-up and maintaining consistent follow-up
• Share remittance advice to ensure accurate invoice allocation
• Communicate with clients regarding overpayments and credit allocations
• Escalate client queries that may delay payment
• Manage invoice amendments and user access/permissions
• Provide support with month-end processes, including administrative tasks and reporting

Team Responsibilities

• Staying up to date with internal policies, procedures, and company guidelines
• Working collaboratively with colleagues across the business
• Participating in team and company-wide initiatives
• Carrying out any additional duties reasonably requested by management

To be successful in this role you must have:

Knowledge and Experience

• At least 2 years’ experience
• Experience within the IT sector
• Experience of customer service
• Proven ability to work cross teams internally and externally

Personal Qualities and Competences

Excellence Needed: Vital to role

·       Customer Service

·       Strong Oral and Written Communication

·       Problem Solving

·       Attention to Detail

·       Quality Focus

Needed consistently: important to the role

·       Research & Evaluation

·       Working under pressure

·       Commercial awareness

·       Influencing & Persuasion

Our Interview Process

We want to ensure our recruitment process is informative, transparent, and gives you the opportunity to get to know us as much as we get to know you. Here’s what you can expect:

1. Initial Telephone Interview

A brief introductory call to get to know you and discuss your background, availability, and interest in the role.

2. Microsoft Teams Interview

A 30-minute informal video interview with the hiring manager. This is a chance for us to better understand your experience and career goals, and for you to learn more about how your aspirations align with the role and our team.

3. Final Stage Interview – In Person

You’ll be invited to our T-Tech office for a more traditional interview with our Head of Sales & Marketing and the hiring manager. This stage typically lasts around one hour and includes:

• A short activity (no preparation required)
• A detailed conversation about your suitability for the role
• Time for you to ask questions and get a feel for our culture and team

We aim to make the process smooth, engaging, and genuinely helpful for your decision-making too.

23 Days + birthday off

BUPA Cash Plan

50% Flexible working

Work from Home Allowance

Charity days off (2 days a year)

Training by professional and courses funded.

3 Social events a year

About Us

T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimize day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.

Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.

At T-Tech, our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:

Service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.

United- We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging, and supporting.

High Standards - We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.

We are Agile…in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.