Technical Care Specialist

Job Summary

A company is looking for a Technical Care Specialist I - Residential.

Key Responsibilities

• Answers customer calls and responds to inquiries professionally
• Troubleshoots technical problems related to video and internet services
• Creates service tickets and provides feedback on service failures or customer concerns

Required Qualifications

• High school diploma or GED; or equivalent experience; associate's degree preferred
• Ability to read and interpret technical documents and write routine reports
• Basic mathematical skills for computations and data interpretation
• Ability to follow instructions and define problems using collected data
• Experience or training in a related field is beneficial